Shipping policy

We offer tracked shipping to customers in the countries available at checkout. Orders are processed within 1–3 business days after your order is placed. Once your order has
been shipped, you will receive a confirmation email with tracking information.

Estimated tracked delivery times: • Australia: 7–12 business days • United States: 6–12 business days Please note that these are estimated delivery times and are not guaranteed. Delivery may take longer during holidays, sales periods, customs delays, or other circumstances outside of our control. Please make sure your shipping address is correct before completing your order. 

We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information. If your order has not arrived within the expected delivery timeframe, please contact us at pnc.vivence@gmail.com and we'll be happy to help.

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. Any applicable charges are the responsibility of the customer. By placing an order with us, you agree to the terms outlined in this Shipping Policy.